Question 1

Tell me about your company?

Accepted Answer

RapidDirect provides product designers and engineers with the fastest and most cost-effective custom manufacturing solutions in China. Established in 2009, Shenzhen Rapid Direct Co., Ltd. is a custom manufacturing company covering from rapid prototyping to mass production. We provide manufacturing services including CNC machining, injection molding, sheet metal fabrication, 3D printing, etc.

Question 2

How big is your factory? in square meters.

Accepted Answer

We have an advanced new factory site with 5000m² sq, with full facilities to perform perfect product including Prototyping and Molding.

Question 3

Do you have clients in our country ? Can you name some ?

Accepted Answer

Yes, not only we have clients from your country, but also our team is very experienced in handling the quality and pricing in your market. I am sure our offer can be most favorable for you. As for the client's names, I can only name one or two which didn't sign confidential. However, we would never leak out any information of all our customers.

Question 4

How big is your company? Where are your main customers located?

Accepted Answer

Please see attached our company's profile for your quick overview. We served customers from 50+ countries all over the world, mainly from US and european. For any further concerns and questions please feel free to let me know, I will solve them for you soon.

Company file link: https://hubs.ly/Q01B8Z9J0

Question 5

When was your company established?

Accepted Answer

RD was built from the scratch in 2009 in Shenzhen China.

Question 6

How many employees does your company have?

Accepted Answer

In 2023, our team continued to grow and has more than 140 employees, including:

· 20+ Technical engineers

· 15+ Quality control staff

· 12+ Research & development staff

· 15+ Sales engineers70+ Plant staff

Question 7

Which country is the company based in? Where is it located?

Accepted Answer

Address: ROOM 407, ZHIMEI SPACE NO 2TH LIXIN RD, FUYONGTOWN SHENZHEN, 518103 CHINA CN

We're located in Shenzhen China with 2 exporting port and airport that provide convenient transportation to all around the world.

Question 8

How many engineers does your company have?

Accepted Answer

20+technical engineers

Question 9

What is your company's organizational structure?

Accepted Answer

Please see our company structure as the photo shown.

Question 10

What type of company is your company?

Accepted Answer

Rapid Direct is an online manufacturer with self-owned factories and strong manufacturing network.

Rapid Direct provides product designers and engineers with the fastest and most cost-effective custom manufacturing solutions in China.

Question 11

Are you able to reverse engineer a product if we send you a sample. If for example, we don't have design files on future products.

Accepted Answer

To reverse the simple part should be not a problem, but need to be analyzed specifically when we get this project. Would you please send us the product?Normally we don't provide reverser engineering service, but this will require extra charge, If you would like us to do so, Please send the product to us.

Question 12

Can you do high volume project ?

Accepted Answer

Yes, we can do high volume project by injection molding, die casting ect. For example, we once delivered 160,000 pcs of plastic products.

Question 13

Can you show any case you've done before  that machined by CNC 5 axis ?

Accepted Answer

Sure, please see the photos attached that we machined by CNC 5 axis for your reference.

Question 14

Is there any way we can go thru bulk production besides  die-casting ?

Accepted Answer

It depends on the material and the usage of the components. For bulk order we can use forging, casting for metal and molding injection for plastic material.It depends on the material and the usage of the components. For bulk order we can use forging, casting for metal and molding injection for plastic material, and extrusion for profile alunimium.

Question 15

Could you send us 1 free sample for checking before start the production of 100pcs?

Accepted Answer

Sure, after applied with our manager, in order to work a close and stable partnership, we are pleased to help make 1 free sample for checking before mass production. Yes, we have done this sample offer before mass production in previous projects. You can place an order for 100 pcs, then we will deliver 1 or multiple samples before MP for your confirm. Yes, you can pay the sample cost, and we will refund the amount once we have your order.

Question 16

I need the parts urgent.Could you finish the 100pcs within 1 week?

Accepted Answer

ok, understood the urgent situation. But I need to check with our production to see if it is possible to make special arrangement. When is the deadline?An quick update for your urgent order, we can arrange production to do overtime job, however it should charge extra USD 2.5 per unit, shall we have a go?

Question 17

What is the flow of your company after I place an order for you?

Accepted Answer

We have a very completed and efficiency order process. Firstly, the project engineer will review the files and detail, in the meantime, we will program for machining and purchase material. Production will be started once the material arrived. All of our order process is according to ISO 9001. Please let me know if any other questions.  The production SOP：1, Order confirm2, Sales engineer place order on the system3, the Engineer assigns the order to the workshop and makes the schedule4, buy the material5, Manufacturing6, Surface treatment7, Quality inspection8, Packing9, Ready to ship

Question 18

I want to make a mold, can u give me a sample first?

Accepted Answer

Please kindly understand that the process of injection molding need to make a mold first. After the mold is made, we will send the samples to you for approval. Would you like to proceed with the mold making?The injection mold must be made first. we can make you samples in 3d printing or vacuum casting if it's used for design test.

Question 19

How many pieces can you produce per month?

Accepted Answer

It's hard to calculate the q'ty of prototype, but we can serve more than 10000 pcs of different prototype monthly no matter it is simple or complicated design as we own 120 CNC machine and more than 100 expertise master in our factory. We are top 1 of big and best prototype maker in SZ.

Question 20

Can you help to put the logo on the prototype?

Accepted Answer

Sure, we can do logo on your product either laser etching, CNC engraving or silk screen, can you please advise which one do you prefer and send us the AI file?

Question 21

What's the tolerances can you make

Accepted Answer

We can provide critical tolerance according to your actual demand. Normally, for CNC machinig, we do metal parts as per ISO 2768 M and plastic parts as per ISO 2768 C. If the higher tolerance needed, the cost will be higher. Besides, our standard tolerance for 3d printing is +-0.1mm, Vacuum Casting is +- 0.15mm. It mostly depends on its complexity, could you please send over your 2D files then we can evaluate further with specified tolerance.

Question 22

I don't have pantone number and color samples. Could you paint it blue for me?

Accepted Answer

In this case, we will do as per our common used blue. Here I attach a photo for your reference.

Question 23

Can you please send us the material certification？

Accepted Answer

I will ask our material vendor for the certification and get back to you soon. Expected to get back within 24h. Thank you for your patience.

Question 24

What the MOQ?

Accepted Answer

We donot have a limitation on the quantity, 1 pc at least for prototype.

Question 25

How biggest parts you can make ?

Accepted Answer

It depends on process, for CNC machining, we have VMC-650 CNC machine, and can handle 5m parts. Can you send us the 2d and 3d drawings.

Question 26

May I please have the attached part added to quote xx?

Accepted Answer

Sure we support editing the quote to add or remove the parts, change the configure or remarks online directly, then our engineer will update the quote by then.

Question 27

Can I bond the quotes for paying?

Accepted Answer

Currently our systerm cannot support bonding payment for multiple orders together yet, it needs to pay on the single order. But we can help to ship together to save some shipping cost.

Question 28

How I can manage my order?

Accepted Answer

Please click "My order" on our platform. There will be progress updates inside, and an email will be sent to you every time when there is a new progress.

Question 29

Did you see my notes?

Accepted Answer

Yes. The notes were well received, the quote is including all the requirements mentioned on the notes.

Question 30

Your web doesn't have the material I want , can I just put it on the remark ?

Accepted Answer

Sure, you can choose "other" in the drop-down menu and remark the one you really want from us. Then we will quote as per the material remarked.

Question 31

Why the shipping cost quoted manually is more expensive than quote from online platform?

Accepted Answer

Our platform is still under optimizing, so please note that our manually calculation is the most accurate shipping cost.

Question 32

Manufacturing capabilities

Accepted Answer

https://help.rapiddirect.com/about-rapiddirect/manufacturing-capabilities

Question 33

Manufacturing network

Accepted Answer

https://help.rapiddirect.com/about-rapiddirect/manufacturing-network/

Question 34

Contact information

Accepted Answer

https://help.rapiddirect.com/about-rapiddirect/contact-information/

Question 35

What is the WYBoT Affiliate Program?

Accepted Answer

The WYBOT Affiliate Program invites review sites, online communities,bloggers, and other content website owners to promote products andservices on their sites. if the product is purchased using these links, we payyou a commission based on the product's official price.

Question 36

How do I earn commission?

Accepted Answer

You earn commission by selling [Brand Name] products. Each qualified sale generates a predefined percentage of revenue share, with detailed terms outlined in the partnership agreement.

Question 37

Who is allowed to join the program?

Accepted Answer

The program is open to retailers, distributors, and e-commerce sellers worldwide. Applicants are evaluated based on relevant industry experience and business capabilities.444

Question 38

Where is your company located?

Accepted Answer

515-516, 5th Floor, E-commerce Park, Huizhou Avenue, Huicheng District, Huizhou City, Guangdong Province, China

Question 39

1

Accepted Answer

2

Question 40

2222

Accepted Answer

2222

Question 41

What does your company mainly do?

Accepted Answer

We are a supply chain service company headquartered in China, founded in 1993. We started with customs brokerage business and have now developed into a comprehensive company providing one-stop international trade procurement services. We help global customers source high-quality products such as food, packaging and machinery from China and Southeast Asia, and provide full-process support from product selection, factory inspection, logistics to customs clearance.

Question 42

What does your company mainly do?

Accepted Answer

We are a supply chain service company headquartered in China, founded in 1993. We started as a customs brokerage business and have grown into a comprehensive company providing one-stop international trade procurement services. We help global customers source high-quality products such as food, packaging, and machinery from China and Southeast Asia, and provide full-process support from product selection, factory inspection, logistics to customs clearance.

Question 43

What does your company mainly do?

Accepted Answer

We are a supply chain service company headquartered in China, founded in 1993. We started out doing customs declaration business and have now developed into a comprehensive company providing one-stop international trade procurement services. We help global customers source high-quality food, packaging, machinery and other products from China and Southeast Asia, and provide full-process support from product selection, factory inspection, logistics to customs clearance.

Question 44

What does your company mainly do?

Accepted Answer

We are a comprehensive supply chain service company headquartered in China, founded in 1993. We started out in customs brokerage and have now developed into a comprehensive company providing one-stop international trade procurement services. We help global customers purchase high-quality products such as food, packaging, and machinery from China and Southeast Asia, and provide full-process support from product selection, factory inspection, logistics to customs clearance.

Question 45

I am new to importing, how can I cooperate with you?

Accepted Answer

Welcome! You only need to tell us your product needs, target market and budget, and we will match you with suitable factories, provide samples, quotations and logistics plans, and assist you to successfully complete your first order.

Question 46

I'm new to importing, how can I cooperate with you?

Accepted Answer

You are very welcome! You only need to tell us your product requirements, target market and budget, and we will match suitable factories, provide samples, quotations and logistics solutions to help you successfully complete your first order.

Question 47

I am new to importing, how can I cooperate with you?

Accepted Answer

You are very welcome! You only need to tell us your product needs, target market and budget, and we will match suitable factories for you, provide samples, quotations and logistics plans, and help you successfully complete your first order.

Question 48

What are your core advantages?

Accepted Answer

1. Provide free national supply chain consulting; 2. Have resources of more than 500 certified food manufacturers; 3. Have an in-house international logistics team that supports various trade methods such as CIF and DDP; 4. Have exhibition halls and warehouses in Malaysia, Thailand, Saudi Arabia and other places, and an Indonesian exhibition hall is under preparation; 5. Support small trial orders with flexible minimum order quantities; 6. Provide support for certifications such as halal and FDA.

Question 49

What are your core advantages?

Accepted Answer

We provide free national supply chain consulting; we have resources of more than 500 certified food manufacturers; we have our own international logistics team supporting various trade terms such as CIF and DDP; we have exhibition halls and warehouses in Malaysia, Thailand, Saudi Arabia and other places, and an Indonesian exhibition hall is under preparation; we support small trial orders with flexible MOQ; we provide support for certifications such as halal and FDA.

Question 50

What are your core advantages?

Accepted Answer

We provide free national supply chain consultation; we have resources of more than 500 certified food manufacturers; we have our own international logistics team supporting multiple trade methods such as CIF and DDP; we have exhibition halls and warehouses in Malaysia, Thailand, Saudi Arabia and other places, and an Indonesian exhibition hall is under preparation; we support small trial orders with flexible minimum order quantity; we provide certification support such as halal and FDA.

Question 51

What are your core advantages?

Accepted Answer

1. Provide free national supply chain consultation; 2. Have resources of more than 500 certified food manufacturers; 3. Have our own international logistics team, supporting various trade methods such as CIF and DDP; 4. Have exhibition halls and warehouses in Malaysia, Thailand, Saudi Arabia and other places, and an Indonesian exhibition hall is under preparation; 5. Support small trial orders with flexible minimum order quantities; 6. Provide support for certifications such as halal and FDA.

Question 52

Do you support customization?

Accepted Answer

Yes, we support packaging customization, OEM, formula adjustment and other services to meet the needs of different markets.

Question 53

Do you support customization?

Accepted Answer

Yes, we support packaging customization, OEM, formula adjustment, etc. to meet the needs of different markets.

Question 54

Do you support customization?

Accepted Answer

Yes, we support packaging customization, OEM private labeling, formula adjustment and other services to meet the needs of different markets.

Question 55

Do you have an exhibition hall in Indonesia?

Accepted Answer

We are currently preparing an exhibition hall in Indonesia. Our existing exhibition halls are located in Malaysia, Thailand, Cambodia, Saudi Arabia and other places, you are welcome to visit.

Question 56

Do you have an exhibition hall in Indonesia?

Accepted Answer

We are currently preparing an exhibition hall in Indonesia. Our existing exhibition halls are located in Malaysia, Thailand, Cambodia, Saudi Arabia and other places, you are welcome to visit.

Question 57

Do you have an exhibition hall in Indonesia?

Accepted Answer

We are currently preparing an exhibition hall in Indonesia. Our existing exhibition halls are located in Malaysia, Thailand, Cambodia, Saudi Arabia and other places. You are welcome to visit.

Question 58

What is your minimum order quantity?

Accepted Answer

The minimum order quantity for trial orders is very flexible, and we can cooperate on small orders. We will provide the optimal procurement plan based on your target market and order type.

Question 59

What is your minimum order quantity?

Accepted Answer

The MOQ for trial orders is very flexible, and we can cooperate even for small orders. We will provide the optimal procurement plan according to your target market and order type.

Question 60

What is the minimum order quantity?

Accepted Answer

The minimum order quantity for trial orders is very flexible, and we can cooperate even for small orders. We will provide the optimal procurement plan according to your target market and order type.

Question 61

Do you support one-stop procurement?

Accepted Answer

Yes, we provide full-process services from product selection, factory inspection, order tracking, export, customs declaration, logistics to destination customs clearance, truly achieving 'one-stop collective procurement'.

Question 62

Do you support one-stop procurement?

Accepted Answer

Yes, we provide full-process services from product selection, factory inspection, order follow-up, export, customs declaration, logistics to destination customs clearance, truly achieving "one-stop centralized procurement".

Question 63

Do you support one-stop procurement?

Accepted Answer

Yes, we provide full-process services from product selection, factory inspection, order tracking, export, customs declaration, logistics to destination customs clearance, truly achieving 'one-stop centralized procurement'.

Question 64

What is your price advantage?

Accepted Answer

We have long-term cooperation with factories and can get ex-factory prices 5-10% lower than the market. At the same time, we support LCL consolidation and DDP door-to-door service to help you save costs in intermediate links.

FAQS

Tell me about your company?

How big is your factory? in square meters.

Do you have clients in our country ? Can you name some ?

How big is your company? Where are your main customers located?

When was your company established?

How many employees does your company have?

Which country is the company based in? Where is it located?

How many engineers does your company have?

What is your company's organizational structure?

What type of company is your company?